Terms and Conditions

Last updated: 2 August 2026

Welcome to Costa Medic, operated by Costamedic Limited.

These Terms and Conditions govern your access to and use of www.costamedic.com (“the Website”), including its articles, ebooks, online courses, videos, educational materials, digital products and other services.

By accessing the Website, creating an account, purchasing a product, making a donation or using any content provided through the Website, you confirm that you have read, understood and agreed to these Terms and Conditions.

If you do not agree to these Terms and Conditions, you should not use the Website.

1. Business Information

The Website is operated by:

Business name: Costamedic Limited
Trading name: Costa Medic
Website: www.costamedic.com
Business address: 71–75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
Email: doctor@costamedic.com

In these Terms and Conditions, references to “Costa Medic”, “Costamedic”, “we”, “us” or “our” refer to Costamedic Limited.

2. Our Services

Costa Medic provides educational content relating to medicine, healthcare, wellbeing and associated subjects.

Our content and services may include:

• Medical and healthcare articles;
• Blog posts;
• Ebooks and downloadable materials;
• Online courses;
• Videos and audio content;
• Educational resources;
• Health-related information; and
• Other digital products and services.

Unless expressly stated otherwise, the content provided through the Website is intended for general educational and informational purposes only.

3. Accuracy of Information

We make reasonable efforts to ensure that the information published on the Website is accurate, current and based on reliable evidence.

Where appropriate, we aim to follow the principles of evidence-based medicine and use recognised medical evidence, clinical guidance, research and professional knowledge.

However, we do not guarantee that any information provided through the Website is:

• Completely accurate;
• Complete;
• Current;
• Free from errors;
• Suitable for every person;
• Applicable in every country or healthcare system; or
• Appropriate for a particular medical condition or individual circumstance.

Medical knowledge, clinical evidence, treatment recommendations and professional guidelines may change over time. Information that was accurate when originally published may later become outdated.

You should independently verify important information and seek advice from an appropriately qualified healthcare professional before making decisions about your health or the health of another person.

4. Not Medical Advice

The information provided through Costa Medic is for general education and information only.

Nothing on the Website, or in any ebook, article, course, video, audio recording, downloadable resource, email or other material, should be considered individual medical advice, diagnosis, treatment, prescribing advice or a professional healthcare consultation.

Information from Costa Medic is not a replacement for the advice, assessment, diagnosis, treatment or professional opinion of an appropriately qualified healthcare professional who understands your individual circumstances.

You should not:

• Diagnose yourself or another person solely using information from the Website;
• Start, stop or change medication based solely on information from the Website;
• Start, stop or change a medical treatment without professional advice;
• Delay seeking medical attention because of information found on the Website;
• Ignore medical advice provided by a qualified healthcare professional; or
• Rely on general educational information as a substitute for an individual clinical assessment.

Always consult an appropriately qualified doctor, pharmacist, nurse or other healthcare professional regarding symptoms, diagnoses, investigations, medications or treatment decisions.

5. No Doctor–Patient Relationship

Accessing the Website, purchasing an ebook or course, making a donation, sending an email or communicating with Costa Medic does not create a doctor–patient relationship or other healthcare professional–patient relationship.

No individual clinical duty of care is created merely because you use the Website or purchase one of our products.

Any general response provided through email, comments or other communication channels should not be treated as a personal medical consultation unless a separate regulated professional service has expressly been agreed.

6. Medical Emergencies

Costa Medic does not provide emergency medical services.

If you believe that you or another person may be experiencing a medical emergency, you should contact the appropriate emergency service immediately.

In the United Kingdom, call 999 or attend the nearest Emergency Department where appropriate.

For urgent medical advice in the United Kingdom that is not immediately life-threatening, you may contact NHS 111 where appropriate.

Do not rely on the Website, an ebook, a course, an article, an email, a video or any other Costa Medic content during a medical emergency.

7. Individual Circumstances and Results

Health information may affect different people in different ways.

The suitability of any information may depend on individual circumstances, including:

• Age;
• Medical history;
• Existing health conditions;
• Symptoms;
• Diagnoses;
• Medications;
• Allergies;
• Pregnancy or breastfeeding status;
• Test results;
• Physical health;
• Mental health;
• Lifestyle factors; and
• Advice previously received from healthcare professionals.

Costa Medic does not guarantee that following any information, suggestion, educational programme or course will produce a particular medical, personal, educational or professional outcome.

Any decision to use, interpret or act upon information obtained from Costa Medic is made at the user’s own discretion and risk.

8. Limitation of Liability

To the fullest extent permitted by law, Costamedic Limited, Costa Medic and their directors, owners, authors, contributors, instructors, employees, contractors and representatives will not be liable for any loss, injury, illness, complication, damage, adverse outcome or expense arising from or connected with:

• Accessing or using the Website;
• Relying on information published on the Website;
• Using an ebook, course, article, video, audio recording or downloadable resource;
• Misunderstanding or misapplying information;
• Errors, omissions or inaccuracies;
• Outdated information;
• Failing to seek professional healthcare advice;
• Delaying medical assessment or treatment;
• Changing medication or treatment without professional advice;
• Technical problems or interruptions affecting the Website;
• Loss of access to digital content;
• Third-party websites or services; or
• Decisions made using information provided through the Website.

You remain responsible for deciding whether information provided through Costa Medic is appropriate for your circumstances.

Nothing in these Terms and Conditions excludes or limits any liability that cannot legally be excluded or limited.

Nothing in these Terms and Conditions affects your statutory rights as a consumer.

9. Purchases

Prices for ebooks, courses and other products will be displayed on the Website or on the relevant checkout page.

By placing an order, you confirm that:

• You have provided complete and accurate information;
• You are authorised to use the selected payment method;
• You have reviewed the product description;
• You understand the nature and format of the product;
• You understand any technical requirements;
• You agree to pay the displayed price; and
• You accept these Terms and Conditions.

An order is not accepted until payment has been successfully processed and access to the relevant product has been provided or confirmed.

We may refuse or cancel an order where:

• Payment is unsuccessful;
• There is a pricing or product-description error;
• Fraud or unauthorised activity is suspected;
• A technical problem prevents fulfilment;
• The product is unavailable; or
• There is another legitimate reason for cancellation.

Where we cancel an order before providing the purchased product, any payment collected for that order will normally be returned.

10. Digital Products

Ebooks, downloadable materials, recorded courses, videos, audio products and similar products are supplied as digital content.

Before receiving immediate access to digital content, you may be asked to:

• Consent to the digital content being supplied immediately; and
• Acknowledge that your legal right to cancel may be lost once downloading, streaming or access begins.

Once digital content has been downloaded, streamed, opened or otherwise accessed following the required consent and acknowledgement, the purchase will generally be non-refundable, except where a refund or remedy is required by law.

You are responsible for ensuring that your device, software, internet connection and file-reading applications are compatible with the digital product before purchasing it.

11. Courses

Course descriptions are provided to help users understand the intended content, structure, format and educational level of each course.

We may make reasonable changes to course content in order to:

• Correct errors;
• Improve accuracy;
• Update medical information;
• Reflect new clinical evidence or guidance;
• Improve clarity;
• Replace unavailable material; or
• Improve the learning experience.

Unless expressly stated otherwise, purchasing or completing a Costa Medic course does not provide:

• A regulated academic qualification;
• Medical or professional registration;
• A licence to practise medicine or another regulated profession;
• Formal continuing professional development accreditation;
• Guaranteed employment;
• Guaranteed promotion;
• Guaranteed admission to an educational programme; or
• Any guaranteed medical, professional or financial result.

Any certificate issued by Costa Medic confirms participation or completion only, unless the relevant course description expressly states otherwise.

12. Refund Policy

Subject to your statutory rights, purchases made through Costa Medic are generally non-refundable.

This includes purchases of:

• Ebooks;
• Downloadable files;
• Recorded courses;
• Videos;
• Audio products;
• Educational resources;
• Membership access; and
• Other digital content.

Refunds will not ordinarily be provided where a customer:

• Changes their mind after purchasing or accessing the product;
• No longer wishes to use the product;
• Does not complete a course;
• Does not download the purchased material;
• Purchases a product accidentally and then accesses it;
• Expected information that was not included in the product description;
• Lacks the required equipment, software or internet access;
• Is unable to open a compatible file due to their own device or software; or
• Is dissatisfied for reasons unrelated to a fault or inaccurate description.

This refund policy does not restrict any statutory right or legal remedy that you may have where digital content:

• Is faulty;
• Is materially different from its description;
• Has not been supplied;
• Cannot be accessed because of a problem for which we are responsible; or
• Otherwise fails to meet applicable legal requirements.

Requests concerning faulty content, duplicate payments, unauthorised transactions or technical failures should be sent promptly to:

doctor@costamedic.com

Please include your name, order details, payment information and a clear description of the problem.

13. Donations

Donations made through Costa Medic are voluntary contributions intended to support:

• Website maintenance;
• Educational content production;
• Course and ebook development;
• Technical costs;
• Research and writing; and
• Other operating expenses.

A donation does not purchase medical advice, diagnosis, treatment or a healthcare consultation.

Making a donation does not create a doctor–patient relationship.

Donations are generally non-refundable after they have been successfully processed.

However, we may consider a refund where:

• A donation was processed more than once because of a technical error;
• The amount charged was different from the amount authorised;
• The payment was unauthorised or fraudulent; or
• A refund is required by law.

Donation-related concerns should be reported promptly to:

doctor@costamedic.com

14. Intellectual Property

Unless otherwise stated, all content available through the Website is owned by or licensed to Costamedic Limited.

This may include:

• Articles;
• Written text;
• Ebooks;
• Course materials;
• Videos;
• Audio recordings;
• Images;
• Graphics;
• Logos;
• Designs;
• Downloads;
• Worksheets;
• Presentations; and
• Other educational resources.

The content is protected by copyright, trademark and other applicable intellectual-property laws.

When you purchase or access content, you receive a limited, personal, non-exclusive, non-transferable and revocable licence to use it for your own private and lawful purposes.

You must not, without prior written permission:

• Copy or reproduce substantial parts of the content;
• Republish the content;
• Sell, rent or sublicense the content;
• Distribute purchased files to another person;
• Upload materials to file-sharing websites or public platforms;
• Share course or account access;
• Record or redistribute course content;
• Remove copyright or ownership notices;
• Present the content as your own work;
• Modify and resell the content;
• Use the content to create a competing product or service; or
• Use the content for commercial training without permission.

Purchasing a product does not transfer ownership of any intellectual-property rights to you.

15. Copyright Complaints

Costamedic Limited respects the intellectual-property rights of others.

If you believe that content published on the Website infringes your copyright or other intellectual-property rights, contact:

Email: doctor@costamedic.com

Your notice should include:

• Your full name;
• Your contact details;
• Identification of the protected work;
• The URL or description of the allegedly infringing material;
• An explanation of your rights in the work;
• Supporting evidence where available; and
• A statement explaining why you believe the content is unauthorised.

We will review properly submitted complaints and take reasonable action where appropriate.

16. Acceptable Use

You must not use the Website:

• For any unlawful, fraudulent or harmful purpose;
• To distribute malware, viruses or malicious code;
• To gain unauthorised access to the Website;
• To gain unauthorised access to another person’s account;
• To interfere with the Website’s operation or security;
• To scrape or systematically extract content without permission;
• To impersonate another person;
• To submit false account or payment details;
• To harass staff, contributors or other users;
• To infringe another person’s rights;
• To copy or distribute purchased content unlawfully; or
• In any manner that could damage the Website or Costamedic Limited.

We may suspend or terminate access where we reasonably believe that these Terms and Conditions have been breached.

17. User Accounts

Where a user account is required, you are responsible for:

• Providing accurate registration information;
• Keeping your password confidential;
• Maintaining the security of your account;
• Preventing unauthorised access;
• Ensuring that your contact details remain current; and
• Informing us promptly if you suspect unauthorised use.

You must not share an individual account with another person unless the relevant product expressly permits shared access.

We may suspend or terminate accounts that are shared, misused, used fraudulently or used in breach of these Terms and Conditions.

18. Reviews, Comments and User Content

Where users are permitted to submit reviews, comments or other content, the submitted material must not:

• Be unlawful;
• Be defamatory;
• Be threatening or abusive;
• Contain misleading medical claims;
• Infringe copyright or other rights;
• Contain confidential patient information;
• Contain personal information belonging to another person without permission;
• Advertise unrelated services; or
• Contain malicious links or software.

You remain responsible for content you submit.

We may remove content that breaches these Terms and Conditions or that we reasonably consider inappropriate, misleading or harmful.

19. Third-Party Links and Services

The Website may contain links to third-party websites, products, payment providers, videos, research papers, advertisements or other external resources.

These links may be provided for convenience, education or reference.

Unless expressly stated otherwise, Costamedic Limited does not control, endorse or accept responsibility for:

• Third-party content;
• Third-party products or services;
• The accuracy of external information;
• The availability of third-party websites;
• Third-party privacy practices;
• Third-party security;
• Third-party payment processing; or
• Any loss or damage caused by a third party.

Your use of a third-party service may be governed by that provider’s own terms and privacy policy.

20. Website Availability

We aim to keep the Website and purchased content reasonably accessible.

However, we do not guarantee that the Website or any particular content will always be available, uninterrupted, secure or free from technical errors.

Access may be temporarily restricted due to:

• Maintenance;
• Updates;
• Security concerns;
• Hosting failures;
• Internet outages;
• Software problems;
• Payment-platform problems;
• Circumstances beyond our reasonable control; or
• Changes to our services.

Where reasonably practicable, we may attempt to restore access or provide an alternative method of accessing purchased content.

21. Privacy and Personal Information

Personal information collected through the Website will be handled in accordance with our Privacy Policy and applicable data-protection law.

You should review the Website’s Privacy Policy and Cookie Policy to understand how personal information and cookies are collected and used.

You should not submit confidential medical information, patient-identifiable information or sensitive health information through general contact forms, public comments or unsecured communication channels.

22. Changes to Products and Services

We may update, replace, suspend or discontinue a product, service, feature or section of the Website where reasonably necessary.

This may be done to:

• Improve the service;
• Correct errors;
• Update medical content;
• Comply with legal requirements;
• Address security concerns;
• Respond to technical limitations; or
• Reflect changes to our business.

Where a change materially affects content already purchased, we will take reasonable steps to avoid unfairly reducing the value of the purchased product.

23. Changes to These Terms

We may update these Terms and Conditions periodically to reflect:

• Changes to the Website;
• Changes to our products or services;
• Changes in law or regulation;
• New payment or delivery methods;
• Security requirements; or
• Changes to our business practices.

The updated version will be published on this page with a revised “Last updated” date.

Changes will apply from the date they are published.

Changes will not remove any statutory rights relating to purchases already made.

24. Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, that provision will be removed or limited to the minimum extent necessary.

The remaining provisions will continue to apply.

25. No Waiver

If Costamedic Limited does not immediately enforce a provision of these Terms and Conditions, this does not mean that we have waived the right to enforce it later.

26. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of England and Wales, except where mandatory consumer laws applicable in the user’s country of residence provide otherwise.

The courts of England and Wales will have jurisdiction over disputes relating to these Terms and Conditions, subject to any legal right a consumer may have to bring proceedings in another applicable jurisdiction.

27. Contact Us

For questions, complaints, refund-related concerns, copyright notices or other enquiries concerning these Terms and Conditions, please contact:

Costamedic Limited
Trading name: Costa Medic
Website: www.costamedic.com
Business address: 71–75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
Email: doctor@costamedic.com