Effective Date: 18/07/2025

1. Introduction

Welcome to costamedic.com (“we”, “our”, or “us”). We are committed to protecting your privacy and handling your personal information in a responsible and transparent way, in accordance with the General Data Protection Regulation (GDPR), UK Data Protection Act 2018, and medical confidentiality standards.

This Privacy Policy explains how we collect, use, store, and protect your data when you use our website and services, including online consultations, education sessions, and professional mentoring.

2. What Information We Collect

We may collect the following personal data:

For Patients:

  • Name, date of birth, contact information (email, phone)
  • Medical history and clinical details shared during consultations
  • Medication lists and previous treatments
  • Notes from online sessions

For Medical Professionals:

  • Name, contact details, role and level of training
  • Professional queries or areas of interest

Website Visitors:

  • IP address, browser type, and device information
  • Pages visited and interaction with the website (via cookies—see Section 8)

3. How We Use Your Information

We use your data for the following purposes:

  • To provide safe, evidence-based online consultations or advice
  • To educate and support patients and professionals
  • To manage bookings, payments, and service delivery
  • To improve our website and services
  • To comply with legal and professional obligations

We do not sell or share your personal data with third parties for marketing purposes.

4. Legal Basis for Processing

We process personal data under the following legal bases:

  • Consent: You provide clear consent for us to process your data (e.g. when booking a session)
  • Contractual obligation: Data required to provide a paid service
  • Legal obligation: Compliance with healthcare regulations or professional standards
  • Legitimate interest: For audit, quality improvement, and educational delivery (anonymised where possible)

5. Data Storage and Security

We store data securely using encrypted, password-protected systems. Clinical information is stored in accordance with NHS information governance principles and is retained only as long as necessary.

  • Patient data: typically retained for 7 years in accordance with medical recordkeeping standards
  • Professional queries or mentorship notes: stored for a limited time and anonymised where appropriate
  • All data is stored securely within the UK or EU-compliant systems

6. Sharing Your Data

Your information is never shared without your explicit consent, unless:

  • Required by law or regulation
  • Necessary to prevent harm or protect life
  • With your GP or other healthcare provider, only with your permission

7. Your Rights

Under the UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate information
  • Request deletion of your data (where legally appropriate)
  • Withdraw consent at any time
  • Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been mishandled

8. Cookies and Analytics

We may use cookies to improve your experience and track website usage (e.g., Google Analytics). You can disable cookies through your browser settings.

9. Third-Party Services

Our website may include links to third-party tools (e.g., payment processors or video call platforms). We are not responsible for their privacy practices. Please refer to their individual policies for more information.

10. Contact Us

If you have any questions or concerns about your data or this policy, please contact:

Costamedic
Email: doctor@costamedic.com
Business Name (if applicable): Costamedic Limited
71-75 Shelton Street, Covent Garden, London,
WC2H 9JQ.